NEWS
Toyota headmost apologizes, pledges better safety
By Michael Muskal
February 24, 2010 | 11:43 a.m. PST
Toyota President Akio Toyoda appeared in front of a House panel on Wednesday, apologized for safety problems that be delivered of led to the recall of 10 million vehicles around the globe and promised that the company would work harder to ensure preservation.
Wearing a dark striped suit, Toyoda, the grandson of the gang founder and considered corporate royalty in Japan, spoke in English and he apologized in a straight line to the Saylor family for the San Diego accident that became the instance of the company’s acceleration safety problems and helped lead to Wednesday’s being.
“I would like to send my prayers again, and I command do everything in my power to ensure that such a play never happens again,” he said.
Toyoda, 53, was greeted by a phalanx of crowding photographers being of the cl~s who he took the witness seat, a far cry from the homage that usually greets a top executive in Japan. Those differences were expected to remain during the questioning phase.
“I would like to discuss what caused the revocation issues we are facing now. Toyota has, for the past hardly any years, been expanding its business rapidly. Quite frankly, I fear the go at an ambling gait at which we have grown may have been too quick,” Toyoda afore~.
“I would like to point out here that Toyota’s precedence has traditionally been the following: first, safety; second, quality; and third, volume. These priorities became confused, and we were not able to arrest, think and make improvements as much as we were able to in the presence of, and our basic stance to listen to customers’ voices to raise better products has weakened somewhat. We pursued growth over the fare at which we were able to develop our people and our organizing, and we should sincerely be mindful of that.
“I regret that this has resulted in the safety issues described in the recalls we face today, and I am deep sorry for any accidents that Toyota drivers have experienced,” he declared.
“My name is on every car. You have my personal unreserved adherence that Toyota will work vigorously and unceasingly to restore the credit of our customers.”
© 2010 The Los Angeles Times
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